What happens if a refund has been issued by Refundid and the retailer?

If a refund has been issued by both the retailer and Refundid a double refund has occurred. 

Here's what to do:

1. Log in to your Refundid portal & search for the order.
2. Click the decline button and look for the reject reason that says 'Double Refund' and select it.
3. Once you select this option, Refundid will notify the customer and then recoup our instance of the refund.

Please note: You do not need to pay Refundid for a double refund as the money will be recouped from the customer once the reversal is successful. Additionally, please be careful when handling this case. If you select any other reject reason for this scenario it may confuse the customer. 

If you approve a double refund and decide later that you would like to decline it, there is no guarantee that this is possible. 

If you have any questions, please feel free to contact your account manager or reach out to merchant@refundid.com.