Sophia
Activity overview
Latest activity by Sophia-
Sophia created an article, Delivered but not received parcels
If Refundid has registered the return as delivered at your warehouse/office but you cannot locate the parcel you are not required to approve the return. There are several reasons this may occur: ...
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Sophia created an article, What happens if a refund has been issued by Refundid and the retailer?
If a refund has been issued by both the retailer and Refundid a double refund has occurred. Here's what to do: Log in to your Refundid portal & search for the order. Click the decline button and ...
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Sophia created an article, Other logistics problems
There are various rare issues that can occur during the return logistics process which may lead to a delay in the delivery of a return parcel back to your warehouse. If a return has not been deli...
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Sophia created an article, What happens if a parcel is lost in transit?
If a customers return parcel has been deemed 'lost in transit', it will appear in the 'Lost In Transit' tab on your dashboard. You will have 15 days to investigate the return and choose to eithe...
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Sophia created an article, How long do I have to accept or reject a return
Refundid allows you 7 days from the date of delivery to your store or warehouse to approve or reject a return request. You can easily track the remaining days to make your decision for each return ...